LES CORDELIERS SAS
The Cordeliers Cloister
2 bis rue de la Porte Brunet
33 330 SAINT-EMILION
Phone: +33 (0) 5 57 24 42 13
Fax: +33 (0) 5 57 24 31 06
S.A.S with a capital of € 300,000
RCS Libourne: 309.965.929
INTRACOMMUNITY VAT number: FR 24 309 965 929
The company LES CORDELIERS has opened this site “www.lescordeliers.com” for the personal information of its users. Your use of the site is subject to compliance with the general conditions of access and use detailed below and all applicable laws ("general conditions"). When you log into, browse and use the site, you unreservedly accept the terms and conditions.
375 avenue de Tivoli
33110 LE BOUSCAT
Phone: 05 56 69 64 64
Director of publication: Stanislas CATTIAU.
These General Conditions of Sale apply to sales on the website www.lescordeliers.com to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution or marketing channels. .
The Customer declares to have read these General Conditions of Sale and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure.
The fact that any person order on the website www.lescordeliers.com implies full and complete acceptance and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to rely on any document. contradictory, which would in any event be unenforceable against the Seller (except specific conditions expressly accepted between the Seller and the Customer).
The fact that the Seller does not take advantage at a given time of any of the provisions of these conditions cannot be interpreted as a waiver of the right to avail itself subsequently of any of the aforementioned conditions.
As the General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one he accepted before placing the order.
ARTICLE 1 - Orders
The Customer acknowledges having the capacity required to contract and acquire the products offered on the website www.lescordeliers.com
In accordance with Article L. 3342-1 of the Public Health Code providing that the sale of alcohol to minors under the age of eighteen (18) is prohibited, the Customer undertakes, by placing an order, to be eighteen (18) years old on the date of the order.
It is up to the Customer to select on the website www.lescordeliers.com/ the products he wishes to order, according to the following methods:
The customer selects the wine (s) he wishes to order using the ADD button. This operation places the selected product in the customer's basket. Automatically the site will return to the basket and offers to continue shopping or order.
If the customer clicks on the order button, he begins the order validation process by confirming the quantities he wishes to order for each product selected (by default the quantity entered is 6). The customer is then asked to identify himself if this operation has not already been performed. If it is a new customer, he must fill in the information to create his account (e-mail address; billing address; phone number; etc ...). Once this step has been validated, the delivery method and address are to be chosen by the customer, which may have an impact on the total amount of his invoice. Delivery delivery charges are applicable depending on the delivery method chosen. The choice of payment for the order concludes the ordering process. The customer is required to choose the means of payment he wishes to use to pay for his order. Once this payment method has been chosen and the payment has been validated, an order confirmation is sent to the customer by e-mail.
It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.
The Customer is required to refer to the description of each product in order to know its properties and essential features. The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products, are presented on the website www.lescordeliers.com The Customer is required to read them before placing an order.
The photographs and graphics presented on the website www.lescordeliers.com/ are not contractual and cannot engage the responsibility of the Seller.
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
In the event of a break in a product purchased and stipulated "in stock" on the site, the Seller undertakes to contact the Customer to agree on a change or partial or full refund of the order (at the Customer's convenience).
The minimum order for each product is 1 bottle. Some references may be subject to a different minimum order. Where applicable, this particular condition will be clearly specified on the site for each of the references concerned.
The sale will not be considered final until the Customer has sent confirmation of the acceptance of the order by the Seller by email and after receipt by the latter of the full price or the deposit due. for wines sold.
Any order placed on the website www.lescordeliers.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Customer can follow the progress of his order on the website www.lescordeliers.com The Customer can also have access to his accepted orders and his invoices by sending an email to the Seller who undertakes to send him the documents. contractual requested as soon as possible.
ARTICLE 2 – Prices
Period of validity of sales offers: The products are offered for sale within the limits of available stocks, excluding promotions, special offers and gifts. The prices are expressed in Euros, excluding taxes and delivery costs. LES CORDELIERS reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in effect when the order is registered.
They do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions indicated on the website www.lescordeliers.com and calculated prior to placing the order.
An invoice is established by the Seller and given to the Customer upon delivery of the products ordered.
The prices are freely set by the Site and are subject to change at any time. The price of a product granted to the customer is that mentioned on his order form at the time of purchase, except in the case of a manifest error in the price display resulting from a computer error. In this case, Le Cloître des Cordeliers may cancel all or part of the order in return for the reimbursement of the products concerned to the Customer.
ARTICLE 3 - Payment terms
The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, according to the following terms:
By credit card: Visa, MasterCard, American Express
At no time does the Seller have access to payment information. When you pay by credit card, you are in direct contact with our partner's interface. Bank data transmitted by encryption is therefore not kept by the Seller. The Customer's order is processed as soon as possible after validation of the collection by the Seller's payment management center. Payment data is exchanged in encrypted mode using the CIC bank interface protocol.
In the event of payment by bank card, the card is debited immediately.
- By credit card
- By telephone
- Wire Transfer
- By bank check
In the event of payment by check or bank transfer, it must be issued by a bank domiciled in mainland France or Monaco. Wines are reserved for 10 days from the day the order is placed. After this period, the order will be canceled.
The Seller will not be required to deliver the products ordered by the Customer if the latter does not pay him the full price under the conditions indicated above. Payments made by the Customer will only be considered final after actual receipt of the sums due by the Seller.
No additional costs greater than the costs borne by the Seller for the use of a means of payment may be billed to the Customer.
ARTICLE 4 - Deliveries
The goods are insured by us during their transport in mainland France and travel at our risk and peril. Our deliveries are made within a reasonable period of 10 working days from the order. This delivery time may vary depending on the supply and transport possibilities of CORDELIERS, as well as weather conditions. Delivery delays cannot give rise to damages, deductions or cancellation of orders in progress.
Upon receipt of your payment, we will send you the wines accompanied by your final invoice showing the amount of VAT at the rate in force on that date (currently the rate is 20%), and the contribution to transport costs and provision.
It is the Customer's responsibility to ensure that the information he provides when placing the order is accurate and complete.
In any case, delivery on time can only take place if the customer has communicated to the seller exact information on the recipient's contact details. In the event of an error, LES CORDELIERS cannot be held responsible for the impossibility of delivering the goods at the appropriate place and time. The delivery of the ordered articles is carried out from Monday to Friday.
Upon receipt of the goods, it is the recipient's responsibility to check the condition of the goods upon receipt and to make any necessary findings in the event of breakage, damage or missing items, expressing their reservations on the delivery slip, and in the 48 hours following receipt of the goods, by registered letter with acknowledgment of receipt from the carrier, including a copy to the seller, in order to preserve his rights. Otherwise, no subsequent dispute will be taken into account by LES CORDELIERS.
In the specific case where the customer has undertaken to collect his goods himself, and in the absence of withdrawal within a maximum period of 2 months following provision, the company LES CORDELIERS may invoice additional security costs, to at a rate of 12 Euros including tax per case and per month.
In the event that LES CORDELIERS is unable to fulfill orders resulting from the exceptional unavailability of the goods covered by the order, customers will be informed of this unavailability with a right to reimbursement no later than thirty days from the date of the order. payment of all amounts paid.
RETURN AND REFUND
Exchange or refund without penalties. The customer has a period of 14 clear days from the day after the delivery of his order to return unwanted products, in their original packaging, for exchange or refund, without penalty, except for costs. back which are his responsibility.
The customer must in any case inform the sales department in writing (e-mail, fax, letter) of his decision before returning the goods.
The price of the product and its initial shipping costs are then reimbursed by the company LES CORDELIERS no later than 30 days following the date on which the right of withdrawal was exercised. If this period normally expires on a Saturday, Sunday or a public holiday, it is extended until the 1st following working day. As an exception, these provisions will not apply to orders for products subject to personalization or a specific request from the customer when ordering (special formats, personalized packaging, etc.).
In the event that the products ordered are out of stock, LES CORDELIERS may offer the customer to replace them, with his agreement, either with another vintage or with an equivalent sparkling wine.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are communicated for information only. However, if the products ordered have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the fact of the Customer, the sale may be canceled at the written request of the Customer. under the conditions provided for in Articles L 138-2 and L 138-3 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen (14) days following the date of termination of the contract, to the exclusion of any compensation or withholding.
Deliveries are made by an independent carrier, to the address mentioned by the Customer when ordering and which the carrier can easily access.
When the Customer is responsible for calling on a carrier that he himself chooses, delivery is deemed to have been made upon delivery by the Seller to the carrier of the products ordered once he has handed over the products sold. to the carrier who accepted them without reservations. The Customer therefore recognizes that it is the carrier who is responsible for making the delivery and has no recourse in warranty against the Seller in the event of failure to deliver the goods transported.
In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional invoicing, on estimate previously accepted by the Customer.
The Customer is required to check the condition of the products delivered. Upon delivery, the carrier is required to have the Customer sign a delivery slip which he will leave with the Customer. Any reservations related to the status of the order (breakages; missing products) must be indicated on this slip. It is the Customer's responsibility to check his order upon receipt thereof, in the presence of the deliverer and prior to signing the delivery slip. www.lescordeliers.com/ cannot be held responsible for problems observed and not indicated on the delivery slip.
The Customer has a period of six (6) days from delivery to formulate by post or email any reservations or complaints for non-conformity or apparent defect of the products delivered (for example damaged package already opened, etc. ), with all the relevant supporting documents (delivery slip, photos in particular).
After this period and failing to comply with these formalities, the products will be deemed to comply and free from any apparent defect and no complaint can be validly accepted by the Seller in this respect.
The Customer may refuse the delivery if he considers it non-compliant, indicating the reasons on the carrier's delivery note. A copy of this slip must be sent by post or email to www.lescordeliers.com
The Seller will reimburse or replace as soon as possible and at its expense, the products delivered for which the lack of conformity or the apparent or hidden defects have been duly proved by the Customer, under the conditions provided for in Articles L. 211-4 et seq. of the Consumer Code and those provided for in these General Conditions of Sale.
ARTICLE 5 - Transfer of ownership - Transfer of risks
The transfer of ownership of the Seller's products to the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said products.
Whatever the date of the transfer of ownership of the products, the transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the products. The products therefore travel at the risk and peril of the Seller. However, when the Customer himself is responsible for using a carrier that he chooses himself, the products travel at the risk and peril of the Customer.
ARTICLE 6 - Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last good.
ARTICLE 7 - Seller's liability - Legal guarantees
The products sold on the website www.lescordeliers.com/ comply with the regulations in force in France.
Regardless of the right of withdrawal, the products supplied by the Seller automatically benefit from the following legal guarantees: The legal guarantee of conformity, for products that are apparently defective, damaged or damaged or do not correspond to the order (articles L 211-4 and following of the Consumer Code).
The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest the conformity by invoking a defect which he knew or could not ignore when he contracted.
In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer. If repair and replacement of the good is not possible, the buyer can return the good and have the price returned or keep the good and have part of the price returned. The same faculty is open to him:
1) If the solution requested, proposed or agreed pursuant to Article L. 211-9 of the Consumer Code cannot be implemented within one month of the buyer's complaint; or
2) if this solution cannot be done without major inconvenience for the latter taking into account the nature of the good and the use which it seeks.
The resolution of the sale cannot however be pronounced if the lack of conformity is minor.
The application of the provisions of articles L. 211-9 and L. 211-10 of the Consumer Code takes place at no cost to the purchaser. These same provisions do not preclude the award of damages.
The action resulting from the lack of conformity lapses two years after delivery of the goods.
The legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code).
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them. The seller is not liable for apparent defects of which the buyer has been able to convince himself.
The buyer has the choice of returning the item and having the price returned, or keeping the item and having part of the price returned, as arbitrated by experts.
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
In each case, the legal guarantees are exercised under the conditions and according to the methods defined by law and these General Conditions of Sale.
In order to assert his rights, the Customer must inform the Seller, by post to the Seller's address, of the non-conformity of the products or any apparent defect within a maximum period of six (6) days from the date of delivery, or in the event of hidden defects within a maximum period of six (6) days from their discovery. The Customer must keep the product in such a way that the Seller can examine it.
The Seller will reimburse or replace the products under warranty deemed to be non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents.
Refunds for products deemed non-compliant or defective will be made as soon as possible and no later than 30 days following the Seller's finding of the lack of conformity or the hidden defect.
Reimbursement will be made by credit to the Customer's bank account or by check sent to the Customer.
The Seller's liability cannot be engaged in any of the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify,
- misuse, lack of maintenance or negligence on the part of the Customer, such as storage of products in unsuitable conditions (particularly in terms of temperature, exposure to light or humidity),
- cork-related defect, corkage taste, corked wine,
- force majeure.
The responsibility of any one of the parties cannot be engaged in the event that the non-performance or poor performance of the contract is attributable either to the other party or to the unforeseeable and insurmountable fact of a third party. contract, or a case of force majeure.
Likewise, unless it has committed a fault, the responsibility of any one of the parties cannot be engaged for all the prejudices or damages caused by the use of the Internet network, in particular in the event of service disruption, intrusion. by a third party or the presence of computer viruses from a third party.
The parties will endeavor to minimize the damages or prejudices that they or a third party may suffer in connection with these presents.
When consulting our site www.lescordeliers.com, cookies are placed on your computer, mobile or tablet. Our site is designed to be particularly attentive to the needs and expectations of our Internet users. This page allows you to better understand how cookies work and how to use the current tools to configure them.
What is a cookie ?
A Cookie is a small text file saved on your terminal (computer, tablet, smartphone) when you visit our site.
Le Cloître des Cordeliers cookies
These are cookies that allow us to know the use and performance of our site and to improve its operation (for example, the pages most often consulted, Internet searches in the Cloître des Cordeliers engine, etc. .). These are mainly the Cloître des Cordeliers cookies.
• You have different ways to manage cookies.
• Your internet browser settings
Normally, your browser is configured to accept Cookies, but you can easily change these settings by changing your browser settings. Please note, if you choose to disable Cookies, you may no longer be able to benefit from all of the site's features. You can find more information on how to configure your Cookies on the following links:
Pour Internet Explorer™
More information on cookies: On the CNIL website
Protection of personal data
The protection of your personal data is of great importance to the Cloître des Cordeliers. This is why the Cloître des Cordeliers takes all reasonable measures to ensure that your personal data is treated securely.
The personal data of Internet users collected through the website http://www.lescordeliers.com/ are collected and processed in compliance with the provisions of law n ° 78-17 of January 6, 1978, known as the Data Protection Act. The data controller is the site editor as identified above. The personal data collected on www.lescordeliers.com/ are intended exclusively for the site editor. No personal data is transferred or communicated to a third party.
You can find the Law on Computing, Files and Freedoms on the website of the Commission Nationale de l'Informatique et des Libertés, at the following address: http://www.cnil.fr
Use of personal data
These data are used by the Cloître des Cordeliers for the following purposes:
- he possibility of creating an account,
- the management of communications and the follow-up of our exchanges, in particular in the context of possible litigation (in particular via customer service accessible for example by telephone, by instant messaging such as chat. These exchanges can be recorded for the purpose of improving the service),
- The management of your requests relating to the exercise of rights, in particular of access, rectification, and opposition, from which you benefit in application of the regulations on personal data
- managing the risk of fraudulent use of your data or the services to which you have access via the Cloître des Cordeliers; depending on the results of the checks carried out, the Cloître des Cordeliers may take any measures it deems useful for the security of your data and our information systems used for the needs of the use of the Cloître des Cordeliers, as well as for the defense of its interests. If necessary, these measures may lead to suspending your access to the Cloître des Cordeliers and to your online account.
- management of product recalls initiated by suppliers or the sending of various related information or documents; to establish analyzes or statistics to respond to inquiries or requests carried out by public interest bodies, or administrations, or administrative or judicial authorities (for example in the event of a food risk), to trace and administer evidence that the Cloître des Cordeliers must report in accordance with its legal or regulatory obligations or for needs related to the management of litigation (eg: the necessary evidence concerning the exercise of your rights, evidence relating to your orders)
- the management of any litigation, in particular related to the recovery of sums that you may owe us, and the management of payment incidents, to comply with our legal or regulatory obligations applicable to the activity of the Cloître des Cordeliers (e.g. to respond to requests from the tax administration).
Your data may also be used to carry out operations relating to commercial prospecting, or studies intended to improve customer knowledge and the services that the Cloître des Cordeliers can offer to its customers. Your data is therefore likely to be used, in compliance with any required authorizations that you may have granted us:
- to send you promotional messages or personalized or non-personalized advertising, by post or electronically including by mobile notifications, depending on your profile,
- For commercial prospecting operations linked to profiling and which are based on the consent of the person concerned by the processing, the latter may withdraw their consent at any time, it being understood that this will not call into question the lawfulness of the processing carried out. before this revocation.
Your data may be used for carrying out technical operations related to the processing of your personal data, for the purposes of the purposes set out herein.
This includes :
- technical operations related to address adjustment;
- the allocation of a digital identifier linked to your data, so that we can interact with you via various digital communication media (websites and mobile applications, social networks) including to send you targeted advertising,
- technical, organizational or cybersecurity operations related to the detection of anomalies and the securing of your data as well as our information systems from which your data is processed.
For the aforementioned purposes, your personal data will be kept for a maximum of two years after their collection during your request for information.
In all circumstances, you have the right to access your personal data.
You can also request that your personal data be rectified or erased. You also have the right to object to the processing of your personal data or to request a limitation of this processing. In addition, you have the right to request to receive your personal data in a structured and commonly used format. If you wish to make such a request or a complaint, please send an email to firstname.lastname@example.org or by post to: 2 bis Rue de la Porte Brunet, 33330 Saint-Émilion
Data retention period
Le Cloître des Cordeliers undertakes to store your personal data for a period that does not exceed that necessary for the purposes for which they are processed. In addition, Le Cloître des Cordeliers keeps your personal data in accordance with the retention periods imposed by the applicable laws in force. 13 months for cookies, 2 years for CVs / LMs and 3 years for keeping personal data (names, first names, email, etc.). Following the recommendations of the CNIL.
Information on a data collection form
The Human Resources (HR) and Communication departments have IT resources designed to more easily manage:
- Processing your requests and responding to your messages,
- Processing your applications and managing the recruitment procedure,
- The security of our website,
- Internet user browsing on our website, but in a non-personalized way.
In accordance with the amended law "Informatique et Libertés" of January 6, 1978, you have the right to access and rectify information concerning you, which you can exercise by contacting the communication service email@example.com or on 05 57 24 42 13. You can also, for legitimate reasons, oppose the processing of data concerning you. Your personal information is kept for a period which may not exceed 3 years. During this period, we put in place all appropriate means to ensure the confidentiality and security of your personal data, so as to prevent their damage, erasure or access by unauthorized third parties.
Copyright and databases
The general structure, as well as the software, texts, animated or fixed images, sounds, know-how, drawings, graphics and any other element composing the site are the exclusive property of the company LES CORDELIERS, or of third parties having authorized the company LES. CORDELIERS to use them.
Reproductions, on paper or computer, of said site are authorized provided they are strictly reserved for personal use, excluding any use for advertising, commercial and information purposes.
With the exception of the above provisions, any reproduction or total or partial representation of this site by any means whatsoever, without our express authorization, is prohibited and constitutes an infringement punishable by articles L. 355-2 and following of the Intellectual Property Code, punishable by two years' imprisonment and a fine of 150,000 Euros.